Customer Services by phone – reducing the frustration

Solving some common frustrations when calling call centres

This is what goes through our minds before we pick up the phone to customer services:

• I don’t know if I am going to get through to someone who can help me
• I don’t know if the ultimate person is available – what are there opening hours
• I may have to repeat my request and personal id information
• I don’t know what information I will need to provide
• There is no map of the options to look at before I call
• I don’t know how much I will be charged for the call
• I don’t know if I can skip the prompts and press the digit for the next option

Back to that old mantra of time is the one non-renewable resource: why do we all have to waste time when calling corporate call centres? I set about trying to solve some of the these problems, and found that the last three might be possible

Take a look: visit Callnav.com for information about customer services numbers in the USA and Callnav.co.uk for information about customer services numbers in the UK